Welcome to our new Spotlight Series highlighting the experiences of some Metro Vancouver property managers and tenants. Each post will explore their property management approach and challenges and, more specifically, how they are using and benefitting from the liv.rent platform.
Luxury Rental Suites
Luxury Rental Suites, a subsidiary of Century 21, is a Vancouver-based property management team specializing in luxury furnished and unfurnished rentals throughout the lower mainland area. With over 20 years of combined sales, property management and real estate experience, Luxury Rental Suites goes above and beyond to assist landlords with tenant placement and property management needs.
They’ve recently started using liv.rent to help manage properties and are excited by the simplicity and functionality available in the app and in the web version.
Tell us about your property management experience
We are an experienced team! Both Lily and Nan have been in the property management business for over 10 years now. All of our agents have experience in either sales, leasing, property management or all of the above. We are committed professionals able to help any client with their property management needs.
How many properties do you have or manage?
We currently manage 70 properties, co-manage 200 and do tenant placements for multiple others (over 500).
Do you manage properties alone or have a team?
We have a team of property managers, a coordinator, and an administrator who help the management team with accounting and showings.
Biggest headaches associated with being a landlord
That’s easy -100%, it is repairs. We have a dedicated team to ensure we address all the issues in a timely manner. This team includes a general contractor, handyman, electrician, appliance technician, cleaners, etc. In order to keep good tenants, and ensure the integrity of the property, it is imperative that we respond effectively to repair requests.
What do you look for in a tenant? Specifically, are there specific sections you look at in an application first?
We look at numerous factors including income, rent to income ratio, social media presence, and employment record to name a few. We base our decisions on all of these factors combined, not one specific item. We carefully consider all sections of an application and don’t weigh one over the other; they are considered together.
How has liv.rent addressed some of your pain points/made your life easier? What are your favourite features?
Liv.rent has helped us assess applicants easier.
The Liv Score is an intelligent rating system designed to help determine whether a tenant qualifies for an apartment or home and allows landlords to compare apples to apples. The score is based on a number of key factors like Income and Employer Verification, past court and bank records; all taken from documents that tenants upload. This way, it allows landlords to easily pre-screen applicants.
Ultra modern, beautifully furnished. loft-like space with polished concrete floors close to the best of Main Street and Olympic Village. Rent it furnished or unfurnished. Walk 15 minutes to the Olympic Village Canada Line or 15 minutes east to the VCC Clark Station (Expo Line).